How we plan your trip to Japan
Before you trust someone with your family's holiday, you should know who they are and how they work. This page explains both: who will plan your trip, what happens after your first message, what you pay and when, and what happens if your plans change.
Salam, I'm Momo
I was born in Japan and lived there for 26 years before moving to Dubai.
I plan every trip myself, and I'm the person who answers your WhatsApp messages. You will not be passed to a call centre or a different agent halfway through.
What I do:
- Design your itinerary around your dates, your pace, your prayer times and your food needs
- Make your bookings in Japanese, including ryokan and restaurants that only take reservations by phone
- Send you a personal travel guide before you leave
- Support you on WhatsApp while you are in Japan
What I don't do: I am not a tour guide. If you would like a guide with you in Japan, I arrange a local guide for you and quote it separately.
From your first message to a confirmed trip
Message us on WhatsApp
Say hello.
It helps us plan faster if you can tell us:
- When you would like to travel
- How many adults and children, and the children's ages
- What kind of trip you would like: mainly Osaka, enjoying nature, feeling the big city, food, relaxing…
- A rough budget
Not sure yet? That's fine. We can decide together.
We ask about your trip
Your dates, who is travelling, the children's ages, food needs and a rough budget.
Your first plan within 48 hours, free
A simple outline of the route and a price range, so you can see if it suits you. There is no obligation.
Confirm
If you like the plan, you place your order and make the first payment.
After you confirm
- Within 3–5 days, you receive a detailed itinerary and a quotation that shows every cost. One revision is included.
- You approve it and pay the rest.
- We send you a written confirmation. Your booking is confirmed at this point.
- We make all the bookings in Japanese and confirm them to you in English.
- Before you leave, you receive your personal travel guide.
- During your trip, we are on WhatsApp.
A quotation is not a booking
- While you are looking at a quotation, hotels and train seats are not held for you.
- Your booking is confirmed only after you approve the quotation, pay, and receive our written confirmation.
- A quotation is valid for 14 days. Once you approve it, the price does not change.
What it costs and how you pay
- Trip planning and support: from AED 3,500 for 7 nights, for up to 6 travellers. Each extra night is from AED 480. The price is the same for stays of 5 nights or fewer.
- Hotels, transport, meals and tickets are paid separately. Your quotation lists the full price of each item, including our handling fee, so nothing is hidden.
- Payment is in AED by bank transfer only, in two parts: the first payment is 50% of the planning fee when you order; the second payment is the remaining 50% plus the costs in your quotation, at least 30 days before departure.
If your plans change
| When you cancel | What you get back |
|---|---|
| Within 24 hours of your first payment, before we start work | The first payment in full (less bank fees) |
| After we have started work | The first payment is not refunded |
| After the second payment, before we make any bookings | The second payment in full |
| After bookings are made | The planning fee is not refunded. Hotels, transport and tickets follow each supplier's terms, listed item by item in your quotation |
| If we cannot deliver the service for reasons on our side | Everything you paid us, in full |
Approved refunds are paid within 7 business days.
Typhoons, earthquakes and other disruptions
If a typhoon, earthquake, bad weather, a strike or a government restriction changes your plans, we contact the hotels and other suppliers for you, ask for refunds or alternatives, and pass on whatever they allow. Re-planning your days is part of our support during your trip. We are not responsible for changes caused by these events, and each supplier sets its own terms, so we recommend travel insurance that covers natural disasters and trip interruption.
While you are in Japan
- WhatsApp support from 8:00 to 22:00 Japan time, and 24 hours a day in an emergency
- Help with booking changes, train delays, restaurant rebooking and re-planning for the weather
- Help in Japanese at a restaurant, hotel, taxi or hospital, or if something is lost
Your personal details
We use your passport details and other personal information only for your visa application and your bookings. We share them only with the hotels and services that need them for your trip.
Questions people ask before booking
Who will I be talking to?
Me, Momo, from your first message to the end of your trip.
Is the first plan really free?
Yes. The outline and price range within 48 hours are free and come with no obligation. You only pay when you decide to order.
When is my booking confirmed?
When you have approved the quotation, paid, and received our written confirmation. A quotation alone does not hold any hotel or seat.
What if I can't reach you during the trip?
We reply on WhatsApp from 8:00 to 22:00 Japan time, and 24 hours a day in an emergency.
Do you take commission from hotels?
Our handling fee is shown on every item in your quotation, so you always see exactly what you pay and why.